At Nilackal Bee Garden, we strive to ensure customer satisfaction. If you encounter any issues with your order, we are here to assist you. Please review our policies below:
1. Damaged Products We take great care in packaging your products. If you receive a damaged product, please contact us within 3 days of delivery via email or WhatsApp. Include the following in your message:
For orders with multiple items, only the damaged product will be eligible for return and replacement. Replacement items will be dispatched within 5 working days if in stock. If out of stock, we will inform you and offer a suitable solution.
2. Missing Products If any items are missing from your package, please notify us within 3 days of delivery via email or WhatsApp. Include:
For orders with multiple items, only the missing product will be resent. The replacement will be dispatched within 5 working days if in stock. If out of stock, we will inform you and nd a proper solution.
3. Spoiled Products Due to the natural and handmade nature of our products, returns due to variations in color, taste, or texture are not accepted. Variations in honey color and taste are normal and depend on factors like oral source, location, season, and processing methods. Crystallization is a natural process that can affect honey texture and taste.